Refund & Cancellation Policy.

• A 50% advance is generally required before work begins, with the balance due on delivery, unless otherwise agreed in writing.
• Once work has commenced, the advance payment is non-refundable — it covers time, planning, and resources already committed to your project.
• If you cancel a project after paying the advance but before any work has actually started, contact us — refunds in this specific case are considered at BlackShade's discretion.

• Retainers are billed in advance of each service month.
• Either party may cancel an ongoing retainer with 30 days' written notice.
• Fees already paid for the current billed month are non-refundable once that month's services have begun — cancellation stops future billing, it does not refund the current cycle.

Rush projects (under a 24-hour deadline) require full payment upfront and are non-refundable once accepted, given the immediate reprioritization of our team's time involved.

• If BlackShade fails to commence work on your project after receiving payment (and no mutually agreed delay applies), you're entitled to a full refund of amounts paid for that undelivered work.
• If BlackShade is unable to complete a project due to circumstances within our control, a partial refund reflecting incomplete work will be considered.
• Refunds are not given simply due to a change of mind after work has started, or because deliverables didn't achieve a specific business outcome (e.g. sales or ranking results) — see the Warranties clause of your Client Contract Agreement.

Dissatisfaction with an initial draft is addressed through the revision rounds included in your project (standard: 2 rounds) — see your Project Brief for specifics — rather than through a refund. Requesting a refund does not pause or replace the standard revision process.

Email info@blackshade.in with your Project ID and the reason for your request. We aim to respond within 2 business days.